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Viber Business Messages allows businesses to send transactional, promotional, and conversational messages.Ī great advantage of Viber Business Messages is they use SMS as a fallback when there’s no internet connection, so you can be sure your messages will be delivered. It can also be used for promotional messages and conversational messages within a 24-hour session window. You’re not limited to transactional messages, however. It is usually used by large companies to send a high volume of transactional messages, like user authentications and status alerts. Viber for Business: Viber Business MessagesĪ Viber Business Messages account allows businesses to message customers using their phone numbers. Both options are effective ways to send business messages of a transactional, promotional or conversational nature. We’ll briefly explain Viber Business Messages and then discuss how you can use Viber Chatbots as a Viber business account. There are now two business account options: Viber Business Messages and Viber Chatbots. The way Viber business accounts work has changed due to Viber’s new policies and pricing plans implemented in September 2022. If your customers are in these areas where Viber is dominant, consider using Viber for business. Viber is also extremely popular in the Philippines and Myanmar, growing faster than local competitors like WeChat and LINE.

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The most concentrated user group is in Ukraine, with 97% of Android users having the app on their phones as of September 2021. Regions where Viber is most popular (2021) App usage remains strong in its key markets. Viber pushed this growth with initiatives like Covid-19 chatbots and e-commerce support. As of 2021, Viber reported 820 million active users, a huge growth over the 260 million it reported two years earlier.ĭuring the pandemic, user numbers grew rapidly as people turned to online groups to socialize and share information. To get a better look at Viber’s popularity, let’s take a look at Monthly Active Users (MAUs). With over a billion users worldwide, Viber ranks among the top five messaging apps, mainly concentrated in Eastern Europe, the Middle East and Southeast Asia. With over 2.3 million Filipinos abroad and over a million Tajiks using apps like Viber to call home, the company is just getting started in this user niche. The Viber Out feature is driving user growth in Eastern Europe and Asia. A Viber monthly plan for the Philippines with 120 minutes costs only $9.99 per month, while a similar plan with Skype costs $15.59. Skype is losing its market lead to Viber, which targets users calling places like the Philippines and Tajikistan with cheaper prices. Viber Out offers competitive rates compared to Skype

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